Supplier Portal

• It significantly increases the cost of the invoice processing workflow. It is estimated that for every 40,000 invoices, one resource is required for supplier support. The cost of supplier support represents approximately 15% of the invoice processing cost.
• The performance of this task is subject to high monthly peaks (pre/post payment days).
• 96% of calls to the accounts payable department are from suppliers, with 75% being information requests and 22% being incidents.
• 98% of supplier calls do not have consultable support (written or audible).
• Communication with suppliers is hampered by inconsistent master data. One year after registration, 58% of suppliers have incorrect or missing data.
• Only 1% of companies have an incident management system.
• It is an unstructured process subject to unnecessary escalations.
• Absence of a single point of contact with the supplier, distributed supplier access to the company.
• Supplier support service is limited to company hours and unavailable during “local holidays”.

easyap offers its customers a web supplier portal, with interconnection to any ERP, which provides suppliers with the information deemed necessary (invoices, orders, payments, receipts…).

The quick and easy to implement solution is designed for the supplier to self-manage their access and make inquiries typically directed to the accounts payable department, but also to any other department of the company. The solution is based on digital transformation, automation, and systematization, highlighting the following points:

• Complete circuit: possibility of informing the supplier of each phase of the process.
• Outsourced, eliminating unnecessary burdens on systems and accounts payable departments.
• Automation of the most frequent user processes, such as registration, incident management, etc.
• Automation of contact data maintenance in the supplier master file.
• Offloading user tasks to the supplier.
• Unified view of all documents regardless of the source.
• Multi-channel, supplier information system complemented with an incident management system.
• Bidirectional.
• 24×7.
• Training and “FAQ” resolution procedures.

• Savings and dedication of internal resources to other value-added tasks.
• Significant reduction in incoming phone calls for inquiries: payments to be made and payments made.
• Systematized and documented supplier service process.
• Process independent of individual knowledge (independent of human resources).
• Accounts payable resources not wasted/burned on phone support.
• Availability and accessibility to varied information: invoices, orders, promotions…
• Supplier satisfaction…process customer by providing useful and agile information.
• Employee satisfaction (expense reports)…internal process customer by providing valuable information in a cost-effective way.
• Very easy definition of implementation requirements with a very short start-up time.
• Reduced or non-existent IT/Systems involvement.
• Global visibility of supplier positions independent of multiple systems.