{"id":255606,"date":"2026-04-20T16:12:46","date_gmt":"2026-04-20T14:12:46","guid":{"rendered":"https:\/\/www.easyap.com\/?p=254412"},"modified":"2026-07-30T21:49:05","modified_gmt":"2026-07-30T19:49:05","slug":"sla-en-facturacion-electronica","status":"publish","type":"post","link":"https:\/\/www.easyap.com\/en\/blog\/sla-en-facturacion-electronica\/","title":{"rendered":"The SLA in electronic invoicing"},"content":{"rendered":"<p><span style=\"font-weight: 400\">E-invoicing is already a legal obligation\u2026 and critical infrastructure. When a company issues thousands or millions of invoices per month, any service interruption affects its revenue, cash flow, and legal compliance. Here, the <\/span><b>SLA<\/b><span style=\"font-weight: 400\"> is vital. We are talking about a contractual commitment that <\/span><b>defines response times, recovery from failures, and measurable service levels.<\/b><span style=\"font-weight: 400\">That&#8217;s why understanding the SLA<\/span> <span style=\"font-weight: 400\">in<\/span> <a href=\"http:\/\/www.easyap.com\/workflow-de-aprobacion-de-facturas\/factura-electronica\/\"><b>e-invoicing<\/b><\/a><span style=\"font-weight: 400\"> is as important as analyzing the business&#8217;s ERP or international tax structure. Let&#8217;s look at it in detail.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">What is an SLA and what does it mean in e-invoicing?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">The acronym<\/span><b> SLA<\/b><span style=\"font-weight: 400\"> stands for <\/span><b><i>Service Level Agreement<\/i><\/b><b> (Service Level Agreement)<\/b><span style=\"font-weight: 400\">. Conceptually, it is a contract that establishes:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Committed SLA level <\/b><span style=\"font-weight: 400\">(availability percentage).<\/span><\/li>\n<li aria-level=\"1\"><b>Maximum response times for incidents.<\/b><\/li>\n<li aria-level=\"1\"><b>Maximum resolution or recovery times<\/b><span style=\"font-weight: 400\"> (RTO).<\/span><\/li>\n<li aria-level=\"1\"><b>Penalties or compensation for non-compliance.<\/b><\/li>\n<li aria-level=\"1\"><b>Actual scope of service covered.<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Likewise, in international e-invoicing, the SLA covers platform availability and also:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\" aria-level=\"1\"><b>Connectivity with administrations <\/b><span style=\"font-weight: 400\">(for example, <\/span><i><span style=\"font-weight: 400\">clearance<\/span><\/i><span style=\"font-weight: 400\"> models).<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><a href=\"https:\/\/www.easyap.com\/en\/?p=255722\"><b>Integration with ERP<\/b><\/a><span style=\"font-weight: 400\">. <\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><b>Sending and receiving <\/b><a href=\"https:\/\/www.easyap.com\/blog\/b2b-y-factura-electronica-una-relacion-clave-ahora-y-en-el-futuro\/\"><b>B2B invoices<\/b><\/a><b>. <\/b><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><b>Real-time tax validation.<\/b><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><a href=\"https:\/\/www.easyap.com\/en\/?p=255859\"><b>Legal storage of invoices<\/b><\/a><b> and documents.<\/b><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><b>Monitoring and traceability.<\/b><\/li>\n<\/ul>\n<table>\n<p><span style=\"font-weight: 400\">In other words, the SLA defines the operational reliability of your digital invoicing.<\/span><\/p>\n<\/table>\n<h2><span style=\"font-weight: 400\">Why is the SLA critical in e-invoicing?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">For a multinational, e-invoicing <\/span><b>is directly connected to revenue, <\/b><span style=\"font-weight: 400\">el<\/span><b>tax compliance, <\/b><span style=\"font-weight: 400\">el<\/span><b>cash flow <\/b><span style=\"font-weight: 400\">and<\/span> <span style=\"font-weight: 400\"> <\/span><b>client and supplier relationships.&nbsp;<\/b><\/p>\n<p><span style=\"font-weight: 400\">Therefore, a 4-hour outage can result in <\/span><b>unissued invoices, collection delays, legal non-compliance, or errors in financial reporting.<\/b><span style=\"font-weight: 400\">That&#8217;s why the SLA&nbsp; is both a financial and technological factor.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Components of an SLA in electronic invoicing<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Given all of the above, there are five elements that should be addressed in an SLA contract.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\" aria-level=\"1\"><b>Availability (<\/b><b><i>Uptime<\/i><\/b><b>): <\/b><span style=\"font-weight: 400\">percentage of time the platform is operational. For an international group with 24\/7 operations, the difference between 99.5% and 99.99% can affect millions in processed invoicing.<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><b>Response Times (<\/b><b><i>Response Time<\/i><\/b><b>):<\/b><span style=\"font-weight: 400\"> how long it takes the provider to address an incident from the moment it is reported.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><b>Recovery Time (RTO):<\/b><span style=\"font-weight: 400\"> the <\/span><i><span style=\"font-weight: 400\">Recovery Time Objective<\/span><\/i><span style=\"font-weight: 400\"> sets the maximum time to restore service after an outage. A good SLA clearly defines these timeframes.<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><b>Recovery Point (RPO):<\/b><span style=\"font-weight: 400\"> the <\/span><i><span style=\"font-weight: 400\">Recovery Point Objective<\/span><\/i><span style=\"font-weight: 400\"> indicates how much data can be lost in case of failure. In international electronic invoicing, the ideal is 0, as this means there has been no loss of invoices or tax records.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><b>Penalties. <\/b><span style=\"font-weight: 400\">An SLA contract must include service credits, financial compensation, and termination clauses for repeated non-compliance. If there&#8217;s no penalty, it&#8217;s not a guarantee: it&#8217;s marketing.<\/span><\/li>\n<\/ol>\n<h2><span style=\"font-weight: 400\">Example of SLA applied to international electronic invoicing<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Again, let&#8217;s look at it more practically with an example. Let&#8217;s consider the case of an industrial multinational operating in 12 countries with the following figures:&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">50,000 monthly invoices.<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">Operation in countries with a clearance model (LatAm).<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><b>SLA: 99.5%.<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">A failure occurs and the result is as follows:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">40 hours of annual downtime.<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">2,000 blocked invoices.<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">Average collection delay: 3 days.<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">Estimated impact on cash flow: millions withheld.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">In contrast, <\/span><b>with a 99.99% SLA, the maximum annual downtime is less than 1 hour, and the financial impact is practically nil.<\/b><\/p>\n<h2><span style=\"font-weight: 400\">SLA Level: what percentage is good?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">However, <\/span><b>there is no valid or universal SLA level.<\/b><span style=\"font-weight: 400\">This percentage depends on the invoicing volume, the countries with mandatory real-time validation, whether it operates 24\/7 or by time zones, or the financial impact per hour of downtime, among other factors.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400\">Still, as a guiding reference, large companies typically have the following measures:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>&lt; 99.5% \u2192 insufficient.<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>99.5% \u2013 99.9% \u2192 acceptable for non-critical operations.<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>99.99% \u2192 recommended in complex international environments.<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">But more important than the percentage is how it is measured, what components it applies to, and what is excluded from the SLA contract.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Difference between commercial promise and SLA contract&nbsp;<\/span><\/h2>\n<p><span style=\"font-weight: 400\">In turn, one of the most frequent errors is confusing a promise like \u201cOur platform has high availability\u201d with a legally binding SLA contract. The truth is that there are very important differences, even though an SLA contract is also a \u201cpublic promise,\u201d<\/span><a href=\"https:\/\/www.ibm.com\/es-es\/think\/topics\/data-sla\"><span style=\"font-weight: 400\">as IBM states<\/span><\/a><span style=\"font-weight: 400\">:<\/span><\/p>\n<table style=\"width: 454px\">\n<p><b>Commercial Promise<\/b><br \/>\n<b>SLA Contract<\/b><\/p>\n<p><span style=\"font-weight: 400\">Generic Statement<\/span><br \/>\n<span style=\"font-weight: 400\">Legal Document<\/span><\/p>\n<p><span style=\"font-weight: 400\">Not always measurable<\/span><br \/>\n<span style=\"font-weight: 400\">Objective Metrics<\/span><\/p>\n<p><span style=\"font-weight: 400\">No Penalties<\/span><br \/>\n<span style=\"font-weight: 400\">Includes Compensation<\/span><\/p>\n<p><span style=\"font-weight: 400\">Marketing<\/span><br \/>\n<span style=\"font-weight: 400\">Contractual Commitment<\/span><\/p>\n<\/table>\n<p><span style=\"font-weight: 400\">Furthermore, some providers highlight attractive figures, but the SLA contract may exclude scheduled maintenance, third-party incidents, ERP integration issues, connectivity failures with administrations\u2026 Therefore, the analysis must be done based on the signed contract.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">Direct Impact of SLA on Cash Flow<\/span><\/h2>\n<p><span style=\"font-weight: 400\">The SLA is not just an IT issue, but also <\/span><b>a treasury issue.<\/b><span style=\"font-weight: 400\"> The link between SLA and cash flow is direct. When an invoice is not issued:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">It is not fiscally validated.<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">It is not sent to the customer.<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">The payment term does not begin.<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">It does not generate revenue.<\/span><\/li>\n<\/ol>\n<table>\n<p><span style=\"font-weight: 400\">Example:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">A company with a daily turnover of \u20ac2 million experiences a system outage for 6 hours.<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">Invoicing blocked: \u20ac500,000.<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">Average collection delay: 5 days.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">In a context of high interest rates, this delay has a significant financial cost.<\/span><\/p>\n<\/table>\n<p><span style=\"font-weight: 400\">That&#8217;s why, among CFOs and executives, it is fully established and proven that an SLA has a direct impact on cash flow.&nbsp;<\/span><\/p>\n<h2><span style=\"font-weight: 400\">SLAs in Multi-Regulatory Environments<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Furthermore, <\/span><b>complexity increases when the company operates in different countries.<\/b><span style=\"font-weight: 400\"> Each jurisdiction may require prior validation or real-time reporting. In such cases, a failure paralyzes invoicing and can lead to penalties, prevent deliveries, or block logistical operations.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400\">That&#8217;s why the SLA contract must specifically cover:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Connectivity with tax authorities in each country.<\/b><\/li>\n<li aria-level=\"1\"><b>Regulatory updates.<\/b><\/li>\n<li aria-level=\"1\"><b>Adaptation to regulatory changes.<\/b><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400\">An SLA as a Competitive Advantage<\/span><\/h2>\n<p><span style=\"font-weight: 400\">A strong SLA reduces risks and, at the same time, can become a competitive advantage. Why? Because it offers strategic benefits such as:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/www.easyap.com\/en\/?p=256445\"><b>More predictable financial close<\/b><\/a><b>.<\/b><\/li>\n<li aria-level=\"1\"><b>Lower treasury volatility.<\/b><\/li>\n<li aria-level=\"1\"><b>Fewer regulatory risks.<\/b><\/li>\n<li aria-level=\"1\"><b>Greater audit confidence.<\/b><\/li>\n<li aria-level=\"1\"><b>International scalability.<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">In due diligence processes, critical systems and their SLAs are evaluated. A solid infrastructure improves the perception of technological governance.<\/span><\/p>\n<h2><span style=\"font-weight: 400\">SLA and Business Continuity (<\/span><i><span style=\"font-weight: 400\">Business Continuity<\/span><\/i><span style=\"font-weight: 400\">)<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Furthermore, e-invoicing is part of the business continuity plan (BCP). A robust SLA must integrate with <\/span><b>redundant infrastructure, geographically distributed data centers, automatic backups, 24\/7 monitoring, and a recovery plan<\/b><span style=\"font-weight: 400\"> for disaster recovery (DRP).<\/span><\/p>\n<p><span style=\"font-weight: 400\">Therefore, the questions a CFO should ask are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">Does the provider have multi-region redundancy?<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">Does the SLA cover integrations with my ERP?<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">Are there periodic recovery tests?<\/span><\/li>\n<li style=\"font-weight: 400\" aria-level=\"1\"><span style=\"font-weight: 400\">Is a monthly SLA compliance report shared?<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400\">Frequently Asked Questions about SLA in<\/span><\/h2>\n<h3><span style=\"font-weight: 400\">Does a high SLA completely eliminate the risk of downtime?<\/span><\/h3>\n<p><b>No. <\/b><span style=\"font-weight: 400\">It drastically reduces the likelihood and impact, but no system has absolute availability. The key lies in the architecture and the recovery plan.<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Does the SLA cover tax penalties due to system downtime?<\/span><\/h3>\n<p><b>Usually not.<\/b><span style=\"font-weight: 400\">The SLA covers contractual compensations, not regulatory fines. That&#8217;s why the technical aspect is fundamental.<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Is the SLA level negotiable?<\/span><\/h3>\n<p><b>In enterprise contracts, yes.<\/b><span style=\"font-weight: 400\">Large corporations can negotiate availability, response times, and penalties.<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Does an SLA apply equally in all countries?<\/span><\/h3>\n<p><b>Not necessarily.<\/b><span style=\"font-weight: 400\">There may be differences depending on jurisdiction, tax model, or local infrastructure.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In an environment where electronic invoicing is critical infrastructure, choosing a provider involves analyzing much more than just functionalities. <\/span><\/p>\n<p><span style=\"font-weight: 400\">In this regard, <\/span><a href=\"http:\/\/www.easyap.com\/en\/\"><b>easyap<\/b><\/a><span style=\"font-weight: 400\"> addresses the SLA from a strategic perspective:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>High-availability oriented infrastructure.<\/b><\/li>\n<li aria-level=\"1\"><b>International approach adapted to multiple regulations.<\/b><\/li>\n<li aria-level=\"1\"><b>Integration with corporate ERPs.<\/b><\/li>\n<li aria-level=\"1\"><b>Continuous monitoring.<\/b><\/li>\n<li aria-level=\"1\"><b>Service commitments aligned with enterprise environments.<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">The SLA in electronic invoicing influences your operations and your accounting, cash flow, compliance, and business continuity. For a CFO, analyzing the SLA level should be part of the provider selection process, with the same rigor as any other business decision. A solid SLA provides financial stability and serves as a competitive advantage. <\/span><a href=\"https:\/\/www.easyap.com\/en\/contacto\/\"><b>Contact us<\/b><\/a><span style=\"font-weight: 400\"> and we&#8217;ll prove it to you.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>E-invoicing is already a legal obligation\u2026 and critical infrastructure. When a company issues thousands or millions of invoices per month, any service interruption affects its revenue, cash flow, and legal compliance. Here, the SLA is vital. We are talking about a contractual commitment that defines response times, recovery from failures, and measurable service levels.That&#8217;s why [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":254413,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[269],"tags":[],"class_list":["post-255606","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SLA in Electronic Invoicing - easyap<\/title>\n<meta name=\"description\" content=\"SLA contracts in electronic invoicing: availability, RTO, RPO, and their impact on cash flow, accounting closings, and tax compliance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.easyap.com\/en\/blog\/sla-en-facturacion-electronica\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The SLA in electronic invoicing\" \/>\n<meta property=\"og:description\" content=\"SLA contracts in electronic invoicing: availability, RTO, RPO, and their impact on cash flow, accounting closings, and tax compliance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.easyap.com\/en\/blog\/sla-en-facturacion-electronica\/\" \/>\n<meta property=\"og:site_name\" content=\"easyap\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-20T14:12:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-30T19:49:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.easyap.com\/wp-content\/uploads\/2026\/05\/sla.jpg.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"467\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Kala SEO\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kala SEO\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.easyap.com\\\/en\\\/blog\\\/sla-en-facturacion-electronica\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.easyap.com\\\/en\\\/blog\\\/sla-en-facturacion-electronica\\\/\"},\"author\":{\"name\":\"Kala SEO\",\"@id\":\"https:\\\/\\\/www.easyap.com\\\/en\\\/#\\\/schema\\\/person\\\/7b517570a1a6eac8030079d3a127ff0c\"},\"headline\":\"The SLA in electronic invoicing\",\"datePublished\":\"2026-04-20T14:12:46+00:00\",\"dateModified\":\"2026-07-30T19:49:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.easyap.com\\\/en\\\/blog\\\/sla-en-facturacion-electronica\\\/\"},\"wordCount\":1249,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.easyap.com\\\/en\\\/blog\\\/sla-en-facturacion-electronica\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.easyap.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/sla.jpg.webp\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.easyap.com\\\/en\\\/blog\\\/sla-en-facturacion-electronica\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.easyap.com\\\/en\\\/blog\\\/sla-en-facturacion-electronica\\\/\",\"url\":\"https:\\\/\\\/www.easyap.com\\\/en\\\/blog\\\/sla-en-facturacion-electronica\\\/\",\"name\":\"SLA in Electronic Invoicing - 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