Our Services

• Invoice Process
  • Document management
  • Purchase order invoices processing
  • Expense (no po) invoices processing
  • Invoice Capture
  • Costs calculator
• E-Invoicing
  • Invoice reception
  • Invoice delivery
• Expense Reports
• Supplier Site
• Reconciliation
• Hidden benefits / Unknown Loss
• Others
  • Internal Control / SOX
  • Consulting
  • Expert leasing

Supplier Site

Current Reality

Key role in any invoice process is the supplier attention service. Suppliers submit their invoices and want to know it those have been received, the status, payment date… Usually supplier attention sevice is based on telephone calls. This service to suppliers is known because:

• It increases the invoice cost. For each 40.000 invoices a new fte is required for supplier attention service. This means that supplier service is around the 15% of the total cost of an invoice.
• The performance of the task is subjected to high peak monthly (pre/post days of payment).
• 96% of incoming phone calls in ap Are from suppliers. Of Those 75% are information and 22% Claims.
• 98% of calls are not supported searchable provider (written or audible).
• Communication with suppliers is hampered by the inconsistency of information from teachers. A year after being created, 58% of master data form providers have some information wrong or nonexistent.
• Only 1% of companies have an incident management system.
• This is a non structurated process and subjected to unnecessary escalations.
• Lack of a single point of contact with the supplier, the supplier has several contacts at the company.
• The service is limited to the company working hours and non-existent in local vacations.

Our Proposal

A web solution, valid for any ERP and pay-per-use, to provide the information the supplier request. The quick and easy solution implementation is oriented to help the supplier self-manage their access and help the suppier answer the queries usually places in ap or any other departmente of the company. The solution is based on automation and procedimentación, highlighting the following points:

• Complete circuit: possibility of information to the supplier of each of the phases of the process.
• Outsourced, eliminating unnecessary burdens in the areas of systems and accounts payable.
• Process Automation of the most frequent user actions: access, incident management, ...
• Maintenance automation of contact details in vendor master.
• Move user tasks to the provider.
• Unified view of all documents regardless of the source.
• Multi-track system, supplemented by incident management system.
• Bidirectional.
• 24x7.
• Training procedures and resolution of "FAQ".

Through the portal information can be provided not only about invoices but also all documents related to the supplier.

Information shown based on customer needs and with security levels

Benefits

• Savings and dedication of internal resources to other value tasks.
• Significant reduction of incoming phone calls for inquiries.
• Service documented and following procedures.
• Independent process of people's knowledge (resource independent).
• Resources accounts payable not worn / burned with phone calls.
• Availability and access to various information including invoices, purchase orders, sales …
• Supplier satisfaction, process providing useful information and swiftly.
• Employee satisfaction... internal customer of the process by providing valuable information so inexpensive.
• Implementation requirements Very easy to define with a very short period of implementation.
• Participation of IT / Systems reduced or nonexistent.
• Visibility of global positions with supplier independent of multiple systems.

Mutual benefit: content supplier and resources released.