FAQ

Why Should a Company Outsource?

Outsourcing is an unparalleled strategy to meet today's needs in transforming important, non-core business processes and ensuring that maximum value from resources is focused on core processes. Partnering strategically with an outsourcer is also the most effective way to build a culture capable of meeting future needs and making sharp turns at a moment's notice.

What characteristics indicate a company should explore business process outsourcing?

- There exists a high volume of transactions
- Many complex process requirements exist
- Company is experiencing dynamic growth or is involved in a high M&A environment
- Company is adopting a shared services environment
- Company is undertaking e-procurement or other payables improvement initiatives
- Management is committed to outsourcing as a core business strategy
- Company is under significant cost reduction pressure

What are the Top 10 Reasons Companies Outsource?

- Improve company focus
- Gain access to world-class capabilities
- Free internal resources for other purposes
- Resources are not available internally
- Accelerate reengineering benefits
- Function difficult to manage/out of control
- Make capital funds available
- Share risks
- Cash infusion
- Reduce and control operating costs

What's Driving the Growth in the BPO Market?

- The number one driver behind the growth in the BPO market today is an initiative by many companies to review their operations in depth, understand their true core competency and focus on only those competencies. A BPO provider can deliver non-core services more efficiently, more cost effectively and free up the enterprise to focus on its core competency.
- A secondary driver a desire to improve current service levels. BPO offers companies an opportunity to do so, without the capital expenditure requirements that would be necessary if the company wanted to improve service levels internally.
- The third driver is a desire by companies to remove all possible costs from within their internal operations. Any chance of decreasing transaction-processing costs frees up precious capital that can then be applied to more strategic initiatives.

What is Business Process Outsourcing?

Gartner defines BPO as the delegation of one or more IT-intensive business processes to an external provider, who, in turn, owns, administrates and manages the selected process(es), based upon defined and measurable performance metrics.