Work Methodology.

easyap approaches all its projects and services using Six sigma.

The central idea behind the Six Sigma methodology centres on the possibility of measuring the defects in a specific process and then systematically and consistently eliminating them.

Principle elements in Quality…Client, Process, Employee.

The Method

Principle elements in Quality…Client, Process, Employee
  • DEFINE

    the expectations and the business processes.
  • MEASURE

     the performance of the processes.
  • Conduct a preliminary A

    NALYSIS

    of data and processes.
  • Generate, select, design and implement

    IMPROVEMENTS

     .
  • Institutionalize the improvements and implement 

    CONTROLS

    .

The Client

As the clients are the core of quality, they define it.  They demand good performance, confidence, and competetive prices, on time delivery, good service, clear and correct transactions among other things. 

It is not enough that each attribute that influences our clients’ perception is good enough, our clients ‘satisfaction is a must.

The Employee

People generate results.  It is necessary to involve all employees in our drive for quality.

We are committed to encouraging our employees to focus their talent and energy on satisfying our clients.

All our employees have the capacity to quantify, apply the measures and quality techniques of Six Sigma

The Process

Quality requires us to see a process from the point of view of the Client, not from ours.  In other words, we should view at our processes from the outside looking in.

Through understanding the lifecycle of a transaction, within the needs and processes of the client, we can see what they really see and feel.

With this knowledge we can identify where value can be added and important improvements from their perspective.

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